Look Up!'s terms and conditions

Effective date: 25 Setpember 2025

Last Updated: 25 September 2025

Welcome to Look Up!, an early-stage, Swiss-based digital health platform designed to support individuals in exploring their mental well-being through self-assessments and AI-assisted guidance.

These Terms and Conditions govern your use of this early preview version of Look Up!, and by accessing or using our services, you agree to them in full.

Look Up! is a pre-incorporation digital health startup operating in Switzerland.

Until formal legal incorporation, the responsible individual is:

Johanna Strauss
Zürich, Switzerland
Email: together@lookup.health

Once Look Up! becomes a legal entity, these Terms will be updated accordingly.

You are using an early preview of Look Up! — a product still in testing and development.

This version is made available:

• For experimental and feedback purposes only
• At no cost to users
• Without any commercial guarantees, certifications, or regulatory approvals

By using this platform, you understand and agree that:

This is not a medical device

Look Up! has not been certified under Swissmedic or EU MDR regulations. It is not registered as a medical device in any jurisdiction.

This tool does not provide medical advice or diagnosis

Information or recommendations provided through the platform (including AI-generated suggestions) are for informational and exploratory purposes only. They do not substitute for:

• Medical evaluation
• Clinical diagnosis
• Professional psychological, psychiatric, or therapeutic care

If you are experiencing distress or believe you may need clinical support, you should consult a licensed healthcare professional.

Use at your own risk

You agree that you are using this platform voluntarily and at your own discretion. The product is still under development and may:

• Contain errors, omissions, or inaccurate content
• Provide incomplete or outdated results
• Change functionality without notice

To use this platform, you must:

• Be 18 years or older
• Use it for personal, non-commercial purposes only
• Agree not to copy, distribute, or misuse the platform or its content

Use of Look Up! involves the collection of personal and potentially sensitive data (e.g., well-being assessments). By using the platform, you agree to our Privacy Policy, which explains:

• What data we collect
• How it is stored and processed
• How pseudonymised data may be used to train our AI models
• That all data is stored and processed in Switzerland

All platform content, branding, assessments, and AI algorithms are the intellectual property of Look Up! (or its founder, prior to incorporation). You may not:

• Reproduce, distribute, or republish any content
• Reverse engineer or scrape the software
• Represent the tool as your own or use it in clinical settings

To the maximum extent allowed by law, Look Up! and its founder(s) shall not be liable for any:

• Losses, damages, or harm resulting from your use of the platform
• Actions you take (or don’t take) based on the content or suggestions provided
• Technical failures or service interruptions

This service is provided "as is" without warranties of any kind, express or implied.

You may be invited to provide feedback or participate in surveys. By doing so, you agree that:

• Feedback may be used to improve the platform
• Suggestions may inform design, user experience, or product logic
• You will not receive compensation for your input

As Look Up! evolves, these Terms may change. We’ll post updates on our website or notify you by email if required.

Continued use of the platform means you accept the latest version.

These Terms are governed by Swiss law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zürich, unless overridden by consumer protection law in your country of residence.

For questions or concerns:

Johanna Strauss
Email: together@lookup.health
Zürich, Switzerland